You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple ID

I bought a second hand iPhone 11 pro max and tried logging in my apple ID but i cannot. Does it mean that my phone is fake?

iPhone 11 Pro Max

Posted on Jan 2, 2020 4:55 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 2, 2020 5:15 PM

you will need to contact the previous owner to have them log out of iCloud or go to iCloud.com/Find My Phone and erase the device, then remove it from their account. If you can’t do that, the device is useless. 


Activation Lock - Turn off Find My iPhone 

2 replies

Apple ID

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.