Hello ,
my aunt have apple id ,. it was locked for security reason . she want unlock but she forgot security question . i try help her but i cant unlock it by email because it same id icloud , i cant login email . now how should i do to unlock that apple id
[Edited by Moderator]
If the steps in the article below don’t work, contact Apple ID Support, although I’m not sure they will be able to help.
Apple ID - If you forgot the answers to your Apple ID security questions
From the article below.
Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.
Apple Support by e-mail or chat Work through the screens to get a chat option.
Or fill out and submit this form. The form is for iTunes, but it will get passed to the ID Support section.
If the steps in the article below don’t work, contact Apple ID Support, although I’m not sure they will be able to help.
Apple ID - If you forgot the answers to your Apple ID security questions
From the article below.
Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.
Apple Support by e-mail or chat Work through the screens to get a chat option.
Or fill out and submit this form. The form is for iTunes, but it will get passed to the ID Support section.
My aunt has an Apple ID and it was locked for security reason. She want unlock but she forgot security question
