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Scam email

Is support@web.appsupport.com a scam email or is it real?

iPhone 7, iOS 13

Posted on Jan 3, 2020 12:55 PM

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Question marked as Top-ranking reply

Posted on Jan 3, 2020 1:03 PM

Definite scam.


  • Apple does not send such messages. 
  • Apple would not warn of a pending account issue, giving you a deadline to fix the issue. 
  • Apple does not include document, or PDF files to download.
  • Apple would not refer to you as Dear Customer, Dear Client, or anything other than the name on file for your account.
  • Apple would not have such horrible spelling or grammar. 
  • Apple would not send a message to “Undisclosed Recipients”. 


It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.


reportphishing@apple.com


The links below has information to help identify fraudulent emails.


Identifying legitimate emails from the iTunes Store


https://support.apple.com/en-us/HT204759

15 replies
Question marked as Top-ranking reply

Jan 3, 2020 1:03 PM in response to eden167

Definite scam.


  • Apple does not send such messages. 
  • Apple would not warn of a pending account issue, giving you a deadline to fix the issue. 
  • Apple does not include document, or PDF files to download.
  • Apple would not refer to you as Dear Customer, Dear Client, or anything other than the name on file for your account.
  • Apple would not have such horrible spelling or grammar. 
  • Apple would not send a message to “Undisclosed Recipients”. 


It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.


reportphishing@apple.com


The links below has information to help identify fraudulent emails.


Identifying legitimate emails from the iTunes Store


https://support.apple.com/en-us/HT204759

Jan 3, 2020 1:14 PM in response to eden167

I think it is a scam, because if it was sent from apple, it would have been support@apple.com, instead of the one you made mentioned of. Please for further more check and ask the support team to send you list of all their robot email, so as to let you identity scammer once you see them.


thanks


[Link Edited by Moderator]

Scam email

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