Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

ipad is linked to old email invalid apple id

I got an old iPad repaired and it's tied to an old/invalid Apple ID. How can I do a factory reset so I can use it again?!


Posted on Jan 3, 2020 7:41 PM

Reply
Question marked as Best reply

Posted on Jan 4, 2020 4:48 PM

Hello,


The iPad is locked with Activation Lock. There is no way around unlocking Activation Lock without inserting the device’s associated Apple ID. If this is not an option you will have to find the original receipt for the device that clearly shows the serial number. Once you have this document you can have Apple unlock your iPad.


Activation Lock

1 reply
Question marked as Best reply

Jan 4, 2020 4:48 PM in response to stacee160

Hello,


The iPad is locked with Activation Lock. There is no way around unlocking Activation Lock without inserting the device’s associated Apple ID. If this is not an option you will have to find the original receipt for the device that clearly shows the serial number. Once you have this document you can have Apple unlock your iPad.


Activation Lock

ipad is linked to old email invalid apple id

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.