Apple ID took $15 out my card

Normally, all sales are considered final, but you can ask for a refund.

If you have received a confirmation email, click the Report a problem link at the bottom.

Purchases problem

If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.  

iTunes Support

iTunes Support – world wide

If you see 'itunes.com/bill' or an unfamiliar charge on your statement

Find Out About Refunds

• See your purchase history in the App Store or iTunes Store - Apple Support
• Get help with an item purchased from the App Store, iTunes Store, or iBooks Store
• To request a refund for a charge you don't recognize, check your purchase history and follow the steps below.

Contact Customer Support

1. Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
2. Primary support help at Contact Support.
3. To contact product and tech support:  Contacting Apple for support and service including international calling numbers.
4. For Mac App Store: Apple - Support - Mac App Store.
5. For iTunes: Apple - Support - iTunes.

Important: All sales are final. Your account is charged when you click a Buy or Rent button.