Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Safari - Minesearch

Hi Guys,

I am having trouble removing the minesearch virus from my Mac.

I updated the OS to Catalina (did not fix it)

I searched found the folders that it was in an deleted them (including emptying trash)

Still goes to mine search as soon as I launch Safari



MacBook Pro 13", macOS 10.15

Posted on Jan 4, 2020 2:32 PM

Reply
Question marked as Apple recommended

   1. Remove unknown profiles if present.

      System Preferences > Profiles

      Open System Preferences, click the “Profiles” icon ( a checkmark on a gear) .

      When Profiles pane opens, select the unknown profile and click the minus button at the bottom.


  2. Remove unknown extensions:  Safari > Preferences > Extensions

      https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac


   3. Check for adware.

       Run the latest release of Malwarebytes for Mac to remove malware/adware, if installed on your Mac.

       For instructions:  Install Malwarebytes for Mac          Uninstall Malwarebytes for Mac

       Click the “Scan Now” button. Once done, quit Malwarebytes for Mac.

       Restart the computer and relaunch Safari holding the shift key down.


       Additional steps if necessary.

  4. Reset search engine:    https://support.apple.com/guide/safari/customize-your-search-ibrwe75c2a3c/mac

  5. Reset  Homepage.   https://support.apple.com/guide/safari/set-your-homepage-ibrw1020/mac 

  6. Restart your Mac. Relaunch Safari holding the Shift key down.      

Posted on Jan 5, 2020 12:18 AM

1 reply
Question marked as Apple recommended

Jan 5, 2020 12:18 AM in response to siobhan43

   1. Remove unknown profiles if present.

      System Preferences > Profiles

      Open System Preferences, click the “Profiles” icon ( a checkmark on a gear) .

      When Profiles pane opens, select the unknown profile and click the minus button at the bottom.


  2. Remove unknown extensions:  Safari > Preferences > Extensions

      https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac


   3. Check for adware.

       Run the latest release of Malwarebytes for Mac to remove malware/adware, if installed on your Mac.

       For instructions:  Install Malwarebytes for Mac          Uninstall Malwarebytes for Mac

       Click the “Scan Now” button. Once done, quit Malwarebytes for Mac.

       Restart the computer and relaunch Safari holding the shift key down.


       Additional steps if necessary.

  4. Reset search engine:    https://support.apple.com/guide/safari/customize-your-search-ibrwe75c2a3c/mac

  5. Reset  Homepage.   https://support.apple.com/guide/safari/set-your-homepage-ibrw1020/mac 

  6. Restart your Mac. Relaunch Safari holding the Shift key down.      

Safari - Minesearch

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.