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Chase143 Author

Level 1

4 points

Locked account

I am getting emails that my account has been compromised and locked. What is happening?

iPhone X, iOS 13

Posted on Jan 4, 2020 6:32 PM

Top-ranking reply

stedman1

Level 10

268,198 points

Posted on Jan 4, 2020 6:35 PM

Apple does not send such messages.
Apple would not warn of a pending account issue, giving you a deadline to fix the issue.
Apple does not include document, or PDF files to download.
Apple would not refer to you as Dear Customer, Dear Client, or anything other than the name on file for your account.
Apple would not have such horrible spelling or grammar.
Apple would not send a message to “Undisclosed Recipients”.

It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.

reportphishing@apple.com

The links below has information to help identify fraudulent emails.

Identifying legitimate emails from the iTunes Store

https://support.apple.com/en-us/HT204759

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Locked account

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