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search mine

Every time I try to go on Google on Safari, it redirects to Bing. I tried to download google chrome to use but the home page is set to Search Mine and cannot be changed. I have uninstalled MAC cleaning apps and pdf converters which I believe are what caused a virus but I still cannot access Google.


What should I do?


Thanks.

MacBook Air 13", macOS 10.14

Posted on Jan 4, 2020 9:00 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 5, 2020 12:16 AM

   1. Remove unknown profiles if present.

      System Preferences > Profiles

      Open System Preferences, click the “Profiles” icon ( a checkmark on a gear) .

      When Profiles pane opens, select the unknown profile and click the minus button at the bottom.


  2. Remove unknown extensions:  Safari > Preferences > Extensions

      https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac


   3. Check for adware.


       Run the latest release of Malwarebytes for Mac to remove malware/adware, if installed on your Mac.

       For instructions:  Install Malwarebytes for Mac          Uninstall Malwarebytes for Mac

       Click the “Scan Now” button. Once done, quit Malwarebytes for Mac.

       Restart the computer and relaunch Safari holding the shift key down.


       Additional steps if necessary.

  4. Reset search engine:    https://support.apple.com/guide/safari/customize-your-search-ibrwe75c2a3c/mac

  5. Reset  Homepage.   https://support.apple.com/guide/safari/set-your-homepage-ibrw1020/mac 

  6. Restart your Mac. Relaunch Safari holding the Shift key down.      

1 reply
Question marked as Top-ranking reply

Jan 5, 2020 12:16 AM in response to farhana112

   1. Remove unknown profiles if present.

      System Preferences > Profiles

      Open System Preferences, click the “Profiles” icon ( a checkmark on a gear) .

      When Profiles pane opens, select the unknown profile and click the minus button at the bottom.


  2. Remove unknown extensions:  Safari > Preferences > Extensions

      https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac


   3. Check for adware.


       Run the latest release of Malwarebytes for Mac to remove malware/adware, if installed on your Mac.

       For instructions:  Install Malwarebytes for Mac          Uninstall Malwarebytes for Mac

       Click the “Scan Now” button. Once done, quit Malwarebytes for Mac.

       Restart the computer and relaunch Safari holding the shift key down.


       Additional steps if necessary.

  4. Reset search engine:    https://support.apple.com/guide/safari/customize-your-search-ibrwe75c2a3c/mac

  5. Reset  Homepage.   https://support.apple.com/guide/safari/set-your-homepage-ibrw1020/mac 

  6. Restart your Mac. Relaunch Safari holding the Shift key down.      

search mine

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