I cannot download apps and it’s not letting me complete my account information

I cannot download any apps

iPhone 6s Plus, iOS 12

Posted on Jan 4, 2020 10:23 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 5, 2020 7:20 AM

What happens when you try? Error message(s)? Have you checked Settings/Screen Time for any restrictions?


Apps won’t downloaded


Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch


Try a forced restart.


Reset Device


If necessary


Hard reset


If there are restrictions in Screen Time that are preventing access, you will need to restore the device to factory settings. Do not restore from a backup made when the Screen Time code was active.


If there aren't any Screen Time restrictions, do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting


Backup - Restore your device from an iCloud or iTunes backup

1 reply
Question marked as Top-ranking reply

Jan 5, 2020 7:20 AM in response to consuelo69

What happens when you try? Error message(s)? Have you checked Settings/Screen Time for any restrictions?


Apps won’t downloaded


Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch


Try a forced restart.


Reset Device


If necessary


Hard reset


If there are restrictions in Screen Time that are preventing access, you will need to restore the device to factory settings. Do not restore from a backup made when the Screen Time code was active.


If there aren't any Screen Time restrictions, do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting


Backup - Restore your device from an iCloud or iTunes backup

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I cannot download apps and it’s not letting me complete my account information

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.