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Apple ID

I can’t access my Apple ID on the settings app, can’t access FaceTime, and can’t access iMessage. How can I fix this?

iPhone 11

Posted on Jan 5, 2020 11:49 AM

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Question marked as Best reply

Posted on Jan 5, 2020 12:24 PM

Have you checked Settings/Screen Time for any restrictions?


What happens when you try? Error message(s)?


Try a restart.


Restart your iPhone, iPad, or iPod touch


Try a forced restart.


Reset Device


If necessary


Hard reset


If there are restrictions in Screen Time that are preventing access, you will need to restore the device to factory settings. Do not restore from a backup made when the Screen Time code was active.


If there aren't any Screen Time restrictions, do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting


Backup - Restore your device from an iCloud or iTunes backup

1 reply
Question marked as Best reply

Jan 5, 2020 12:24 PM in response to Eli_Rei

Have you checked Settings/Screen Time for any restrictions?


What happens when you try? Error message(s)?


Try a restart.


Restart your iPhone, iPad, or iPod touch


Try a forced restart.


Reset Device


If necessary


Hard reset


If there are restrictions in Screen Time that are preventing access, you will need to restore the device to factory settings. Do not restore from a backup made when the Screen Time code was active.


If there aren't any Screen Time restrictions, do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting


Backup - Restore your device from an iCloud or iTunes backup

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