You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Face ID not working

My Face ID stopped working and can’t reset it either. Any tips?

iPhone 11, 13

Posted on Jan 5, 2020 1:07 PM

Reply
6 replies

Jan 26, 2020 4:39 AM in response to Efa12

I believe I have fixed it.


When I found out how to correctly Re-boot my iPhone XS Max (Press/release Volume up, then Press/release Volume button down, then Press/Hold the large side button until the Apple Logo appears) this appears to have fixed the problem.


Went back to re-do my Face and now all is okay again.


I no longer need to sacrifice 3D Touch. Yay!

Face ID not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.