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I received an email stating my account was locked. I’m just trying to verify if that’s true and I need to unlock it or if it’s a spam email.

I received an email stating my account was locked. I’m just trying to verify if that’s true and I need to unlock it or if it’s a spam email.

Posted on Jan 5, 2020 5:11 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 5, 2020 5:13 PM


  • Apple does not send such messages. 
  • Apple would not warn of a pending account issue, giving you a deadline to fix the issue. 
  • Apple does not include document, or PDF files to download.
  • Apple would not refer to you as Dear Customer, Dear Client, or anything other than the name on file for your account.
  • Apple would not have such horrible spelling or grammar. 
  • Apple would not send a message to “Undisclosed Recipients”. 


It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.


reportphishing@apple.com


The links below has information to help identify fraudulent emails.


Identifying legitimate emails from the iTunes Store


https://support.apple.com/en-us/HT204759

1 reply
Question marked as Top-ranking reply

Jan 5, 2020 5:13 PM in response to Briheitz


  • Apple does not send such messages. 
  • Apple would not warn of a pending account issue, giving you a deadline to fix the issue. 
  • Apple does not include document, or PDF files to download.
  • Apple would not refer to you as Dear Customer, Dear Client, or anything other than the name on file for your account.
  • Apple would not have such horrible spelling or grammar. 
  • Apple would not send a message to “Undisclosed Recipients”. 


It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.


reportphishing@apple.com


The links below has information to help identify fraudulent emails.


Identifying legitimate emails from the iTunes Store


https://support.apple.com/en-us/HT204759

I received an email stating my account was locked. I’m just trying to verify if that’s true and I need to unlock it or if it’s a spam email.

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