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Software update

My iPad won’t let me update it to iPadOS 13.3. It keeps telling me there is an error.

iPad Air, iOS 10

Posted on Jan 6, 2020 11:28 AM

Top-ranking reply

MichelPM

Level 10

81,284 points

Posted on Jan 6, 2020 12:22 PM

If you have a 2013, 1st gen iPad Air and it is still running iOS 10, you will need to connect that iPad to a computer,connected to the Internet, running the latest iTunes, to do the iPad upgrade to iOS 12.4.x.

A 1st gen iPad Air cannot run the newest iPadOS 13.

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Software update

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