Need to Backup Disabled Iphone 7, NOT synced, broken semi-functioned screen (which is why it disabled itself)

Hi Apple Community,


I want to ask if anyone knows any way around to help me backup my "disabled iPhone 7, non-synced".


I would also like strongly suggest Apple to offer people like myself a solution in backing up my disabled iPhone. I understand this feature is there for security and privacy reasons. But for people like me, this is a devastating and unfortunate event, and it just so happened - dropped my phone, screen semi-shattered, and it attempted to log in itself and disabled itself, and I just so happened to have not backup my iPhone for sometime, (and did not pay addition iCloud storage for automatic backup). I know I should have backed up it more often.


I do not wish to lose the photos with my wife in the past half a year forever.


I wish Apple can introduce a solution or next iOS update so that I could be given a 2nd chance to unlock my iPhone 7. I know my passcode.


Your assistance and input is greatly appreciated.


SR

iPhone 7, iOS 12

Posted on Jan 6, 2020 4:55 PM

Reply
13 replies

Jan 8, 2020 10:35 AM in response to scullriver

There isn't anything to do, despite your being desperate. Because the screen is not functioning, the device was disabled. It is a security step so that a damaged phone that could not get the passcode entered cannot be compromised. Once that happens, the only way to enter the device is to restore it, and that wipes all data, therefore protecting your data. Recovery mode in iTunes does the same thing. While at this point you might want a back door to get into your device again, you would not want this to be an option for people to steal your data, which is what it would end up being. You didn't like the information that Lawrence provided, but again fact, Apple provides a lot for backups, as well as providing a way to take care of photos with iCloud Photos, which puts your photos right into the cloud when taken.


If you are not going to use iCloud photos, then you will need to import photos to the computer for safe keeping on a regular basis, to minimize any data loss. There is no waiting for a different answer, there isn't going to be one.

Jan 8, 2020 5:06 PM in response to scullriver

The default of disabling the device after 8 failed attempts is arbitrary. it also is what it is. Even if Apple changed that default to 10, or 12 or whatever, that will not change the fact your device is already disabled.


You can wait for an alternative outcome answer until the sun goes red giant and the earth dies its final death. But that still won’t yield you an alternate answer.


Once a device is disabled, the one, and only way to regain usable access is to erase the device. This is a very deliberate aspect of iOS design by Apple. It ensures that no one, no one at all, can ever gain access to anyones device’s data without knowing the screen lock passcode. Apple cannot access or recover it, the FBI cannot - nobody can.

Jan 6, 2020 5:03 PM in response to scullriver

Apple offers 2 ways to back up iPhones, including automatically on a daily basis. They also offer a way to sync most content to iTunes, and there are at least a dozen 3rd party ways to back up photos, many of them in real time as soon as they are taken. However, it is up to the user to take advantage of these features. You must back up before you need the backup. After is too late. While you didn’t pay for iCloud storage, it’s possible that the 5 GB free would be sufficient. And even if it wasn’t, less than $1 a month is a small price to pay if you have valuable content on your phone. While in this specific instance the loss is a result of damage, you would also be unprotected if your phone was lost, stolen, dropped down a sewer grating or thrown under a bus.


It may be devastating, but it is 100% of your own responsibility.


Apple can’t bail you out; any solution that would allow access to a disabled phone would essentially eliminate all security. The FBI had to pay a professional hacking company almost $1 million to get content from just one phone.

Jan 6, 2020 6:31 PM in response to Lawrence Finch

Thanks for the input Lawrence,


I don't think an educational advice about the importance of backup is what I am seeking for here. But thanks anyway about my responsibilities, and I see no reason not to agree.

With my minimal knowledge about cyber and hardware securities, I was merely hoping for something/update about re-confirming my own identity to my own cell phone.

Cheers,



Jan 7, 2020 8:30 AM in response to ChrisJ4203

Hi Chris,


Thank you for the input. I think I have come to that realization by now.


The reason I am posting here is a desperate attempt to see what I have missed.


And more importantly, voicing to Apple that perhaps a tested and measured iOS update can be implemented to give people like me a 2nd chance to regain access of my own disabled iPhone (I could still update my disabled iPhone7 through iTunes and recovery mode).

So that my lost photos - still physically stored and encrypted in my iPhone - can once again see the day light, and I can have a happy wife again.


I will patiently and desperately wait.

Jan 8, 2020 2:53 PM in response to ChrisJ4203

I humbly and ignorantly ask what if, what if, an iOS update can give people like myself another shot/attempt at the passcode?

I could easily have the screen fixed.

Would another attempt at the passcode dramatically change the integrity of the current security and privacy measures?

Would it I wonder?

But it can give people like me who knows their own passcode another chance.


Jan 8, 2020 3:05 PM in response to scullriver

scullriver wrote:


Would another attempt at the passcode dramatically change the integrity of the current security and privacy measures?
Would it I wonder?

Absolutely, it would totally destroy the security of iOS if you could keep giving users another chance to enter a passcode. You would just keep asking for “another chance” over and over until you had tried all possible passcodes.

Jan 8, 2020 5:08 PM in response to Lawrence Finch

yes sir 10 tries

phone dropped, screen malfunctioned and self- typing in randomly, you get the picture.

in any case, there could be another reasons out there.


and I do see your concern, I ask for 1 or 2, some one else may be asking for 3 or 4 (for whatever reasons I can't imagine).


in any case,

would it really hurt that much if they allowed 1 or 2 more... idk ... cost of implementing it aside.

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Need to Backup Disabled Iphone 7, NOT synced, broken semi-functioned screen (which is why it disabled itself)

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