You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
While using safari , apple popped up a message saying that your device is affected by malware virus , it may affect your battery,damage SIM card , get through the camera and photos.
I know it’s rare for an iPhone to get infected by a virus but after that message my battery started to drain fast.
please apple help me with it.
swarangi3 Said:
”[...] I know it’s rare for an iPhone to get infected by a virus but after that message my battery started to drain fast.
please apple help me with it.”
———-
Scan for Malware & Check Battery Health:
You’ll never get a virus on it, though malware may come about. Battery Health, if anything, is of major concern here. So, ...
Try scan your iPhone for Malware . Download the free version on the App Store. If something is found rid of it from the list, then remove it from your quarantine.
Go Into: Settings > Battery > Battery Health > Check: Maximum Capacity and Peak Performance Capability
swarangi3 Said:
”[...] I know it’s rare for an iPhone to get infected by a virus but after that message my battery started to drain fast.
please apple help me with it.”
———-
Scan for Malware & Check Battery Health:
You’ll never get a virus on it, though malware may come about. Battery Health, if anything, is of major concern here. So, ...
Try scan your iPhone for Malware . Download the free version on the App Store. If something is found rid of it from the list, then remove it from your quarantine.
Go Into: Settings > Battery > Battery Health > Check: Maximum Capacity and Peak Performance Capability
ria36 Said:
“Malwarebytes mobile security isn't available for iOS in Europe. Is there an alternative?”
———-
Contact Apple Support:
Not that I am aware of. Probably having a direct chat with an Apple Rep would be best from here. Go to: Choose your country or region - Official Apple Support. Proceed from there as necessary.
Take a screenshot of this message or perform a screensharing session with the Apple Rep on the phone. You would get a prompt from the Apple Rep, and run them through all of this.
That way, the Apple Rep can see this message from your perspective. Next time it pops up, take a snapshot of it for you to refer to. Go Here: Take a screenshot on your iPhone - Apple Support
ria36 Said:
”what is the name of the malware scan app you refer to?”
———-
Thank you for asking that. It is...
Malwarebytes Mobile Security —- it is found in the App Store
It is not rare for an iPhone to get infected by a virus. It simply doesn't happen. This was a scam, pure and simple. Ignore.
what is the name of the malware scan app you refer to?
Thanks!
Malwarebytes mobile security isn't available for iOS in Europe. Is there an alternative?
Virus
