help adding free year of apple TV

 Here’s how to redeem it:

Turn on your new Apple device and sign in with your Apple ID.

Open the Apple TV app. Make sure your device is running the latest version of iOS, iPadOS, tvOS, or macOS.

The offer should be presented immediately after launching the app. If not, go to the Apple TV+ channel page where you’ll see the offer.

Tap Enjoy 1 Year Free.

I had almost the same problem. I called Apple Help Desk 800-275-2273. They did a wonderful job of helping me. They solved my problem and were very helpful.

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