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josé197 Author

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I´m unable to switch my information to my iphone 6s from my iphone 6 plus

I´m unable to switch my information to my iphone 6s from my iphone 6 plus

iPhone 6s, iOS 13

Posted on Jan 7, 2020 12:56 PM

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Level 10

208,680 points

Posted on Jan 7, 2020 1:22 PM

You need to restore the backup of your old phone to the new one. Not just sync it.

https://support.apple.com/en-us/HT201269

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Top-ranking reply

Level 10

208,680 points

Jan 7, 2020 1:22 PM in response to josé197

You need to restore the backup of your old phone to the new one. Not just sync it.

https://support.apple.com/en-us/HT201269

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Level 10

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Jan 7, 2020 1:07 PM in response to josé197

Unless you can explain what's happening, we can't help you.

Writing an effective Apple Support Communities question

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Level 10

208,680 points

Jan 7, 2020 12:57 PM in response to josé197

Why?

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Level 7

33,291 points

Jan 7, 2020 12:57 PM in response to josé197

What is the problem with that?

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josé197 Author

Level 1

8 points

Jan 7, 2020 1:04 PM in response to KiltedTim

That´s the problem, I think i´ve done just about everything and only have contacts and music. I plugged in to my PC updated and nothing.

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josé197 Author

Level 1

8 points

Jan 7, 2020 1:17 PM in response to KiltedTim

I put my SIM card, plugged in to PC, synced my phone, updated phone to newest version and all I´m able to get on my phone are the contacts and my music.

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I´m unable to switch my information to my iphone 6s from my iphone 6 plus

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