Apple Watch asking for someone else's AppleID password

Hi C_pot8-20,

Thanks for reaching out in Apple Support Communities. I understand that you're being prompted on your Apple Watch to enter the password for an Apple ID that doesn't belong to you and the prompt returns every few minutes. I also see that you've tried signing out of your Apple ID and back in, and also unpairing the watch and setting it up again. You've done some great troubleshooting so far, I appreciate you including those details. I can understand why you'd reach out about this prompt; I'd like to help.

When you unpaired and set up your Apple Watch and iPhone again, did you restore from a backup? I ask because it's possible there's something in the backup data for your Apple Watch that's causing this behavior. If you haven't yet, try unpairing and setting your Apple Watch up as new, then test for the behavior again:

• Unpair and erase your Apple Watch
• Set up your Apple Watch

If the behavior continues after setting up your Apple Watch as new, or you've already attempted doing so, reach out to Apple for additional assistance: Get Support

Best Regards.

I am having the same issue, it’s been happening for a couple of months at least. I have had two support calls with Apple and nothing has worked. I’ve tried all the options mentioned above, I’ve removed Apps, I’ve checked for updates and it is still happening all the time. I don’t have time to keep doing support call, I’d appreciate an email contact to liaise with to do when suits me and at this point I’m convinced it’s a bug so it would be great if I could send through some logs that can be looked at by a developer. The email displaying is my brothers, my Apple Watch and phone are brand new never used by him.

I am having the same issue, both iPhone and watch brand new, set watch up as new. I am promoted for my sisters Apple ID we live 350km apart I have never used her Apple log in.

My brother is based in Ireland and I am based in New Zealand which makes it stranger but to top it all off I bought my partner a new Apple Watch for Christmas and now my brothers Apple ID keeps appearing on her watch too!! It’s driving me crazy

Hello,

I don't suppose you have any additional advice on this issue do you? I am experiencing the same problem and it's literally driving me mental... to the point where I am thinking of getting rid of it for something else that doesn't bug me all day long.

I constantly receive the same message to enter someone else's apple ID. I don't know the person who it is asking for and nor do I know the app that the ID is associated with otherwise I would just delete it. I have tried unpairing my apple watch and have set it up several times as a new watch but the issue persists. I clicked on the link you provided to Get Support but the response from that was that they have no solutions at present.

I would be very grateful for any assistance.

Regards,

Nicola

I have the same problem and it is driving me crazy, I stop looking at my watch because I have to press cancel millions of time If i want to use it and same thing with my iphone, if I pressed cancel on the watch, same notification will pop-off on my iphone asking me to put password again

Please help us ;(

please

[Image Edited by Moderator to Remove Personal Information]

As soon as I turned off automatic updates and removed apps which it could be I received 5 prompts in quick succession for another Apple ID. I don’t think I have purchased any apps with this other Apple ID as I have never had cause to.

I did but still the same thing, when uninstalled the app and reinstalled them again, “Available apps” came back on “My watch” app so it isn’t something I download it from another Apple id, I have never ever used any apple id different than the one I have so how I have notifications to sign in for apple id I have never used or seen!? Is my iphone hacked or what?!

Any apps bought in the past with another apple id need to be removed from the phone and then reinstall

them with your apple id if you still require them.The watch is trying to install these apps but can't

because there is a different apple id on the phone now.

It might be old DRM music or apps on iCloud prompting the phone or the watch because it’s new to ask for those users passwords who initially downloaded the music.

Open your Apple Watch app on your phone and go to “My Watch

Go to Settings/General & turn off Automatic App Install.

Now go back to “My Watch” and scroll to the bottom to see “Available Apps”.

Any apps you see that are trying to install are the culprits causing the notifications!

Delete those apps from your phone, and if necessary reinstall them with your current Apple ID.

Turn Automatic App Install back on if necessary.

unpair the watch (keep mobile plan if you have one). Then sign out of your apple id on the iPhone. Sign back into your iPhone and then re-pair.

Any update on this issue? It is relentless to the point I barely want to wear my watch at the moment

I’ve been through all this troubleshooting and the issue remains. Sometimes gets worse for a while after I’ve unpaired my watch. Must be a software bug

iPhone: settings/itunes and app store

tap "sign out" and then "sign in" again

Unpair and re-pair the watch and setup as a new watch.