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was told my appletv is defective , can exchange for new one. seriel number dy****rhn.

Is this true or a hoax? Will not connect to wifi only can use with ethernet.




[Personal Information Edited by Moderator]

Posted on Jan 7, 2020 5:16 PM

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Question marked as Top-ranking reply

Posted on Jan 7, 2020 6:36 PM

That appears to be an Apple TV (3rd generation) a.k.a. A1427.

Even if it has truly defective Wi-Fi (unlikely, imho), it will be out of warranty, and exchanging will cost you.

You can take it to Apple for diagnosis. If they can get it to work on their Wi-Fi, then they will say nothing’s wrong with it.

A newer model will cost you the regular retail price.

There is a ‘repair or replace’ program for defective units, for the same model (no upgrade), at standard fees.

2 replies
Question marked as Top-ranking reply

Jan 7, 2020 6:36 PM in response to da.takuan

That appears to be an Apple TV (3rd generation) a.k.a. A1427.

Even if it has truly defective Wi-Fi (unlikely, imho), it will be out of warranty, and exchanging will cost you.

You can take it to Apple for diagnosis. If they can get it to work on their Wi-Fi, then they will say nothing’s wrong with it.

A newer model will cost you the regular retail price.

There is a ‘repair or replace’ program for defective units, for the same model (no upgrade), at standard fees.

was told my appletv is defective , can exchange for new one. seriel number dy****rhn.

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