Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Connection to itunes

I have iphone 7 .the problem is such that my iphone is not connecting to iTunes while i connect with my mac the phone get charged but it do not connect to iTunes .

Posted on Jan 8, 2020 8:49 AM

Reply
Question marked as Best reply

Posted on Jan 8, 2020 9:02 AM

For iOS 12 or later you need iTunes 12.8.0.150 or better running on OS X 10.11.4 or better. See How to upgrade to OS X El Capitan - Apple Support if required. iOS 13 likely requires iTunes 12.8.2.3 or better.


Assuming a suitable version of iTunes is in place then in Finder use the menu item Go > Go to Folder..., copy the following text, paste it into the dialog box and press enter:


/System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Resources


Unlock your device and connect it to USB. Double click on MobileDeviceUpdater in the folder that has opened. It should notify you of a software update. Install it and iTunes should hopefully recognize your device.


tt2

1 reply
Question marked as Best reply

Jan 8, 2020 9:02 AM in response to Viral dudhat

For iOS 12 or later you need iTunes 12.8.0.150 or better running on OS X 10.11.4 or better. See How to upgrade to OS X El Capitan - Apple Support if required. iOS 13 likely requires iTunes 12.8.2.3 or better.


Assuming a suitable version of iTunes is in place then in Finder use the menu item Go > Go to Folder..., copy the following text, paste it into the dialog box and press enter:


/System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Resources


Unlock your device and connect it to USB. Double click on MobileDeviceUpdater in the folder that has opened. It should notify you of a software update. Install it and iTunes should hopefully recognize your device.


tt2

Connection to itunes

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.