I received an email stating that my Apple ID made a purchase of $49.99. When I click "Report Problem" to cancel it it directs me to your Apple Site, but then it wants my credit card information and social security number. I didn't make this purchase.

• Apple does not include document, or PDF files to download.
• Apple would not refer to you as Dear Customer, Dear Client, or anything other than the name on file for your account.
• Apple would not have such horrible spelling or grammar. 
• Apple would not send a message to “Undisclosed Recipients”. 

It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.

reportphishing@apple.com

The links below have information to help identify fraudulent emails.

Identifying legitimate emails from the iTunes Store

https://support.apple.com/en-us/HT204759

Its a scam. A Phishing attempt. Do not provide any details. Apple will never ask for your SSN to deal with a purchase. Close it, and delete the email.

See here: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

It definitely sounds like a scam. Scammers often will reproduce a site physically to look identical to the real Apple site, but they cannot duplicate the URL. Apple will also never ask for your credit card info or SSN. Can you see the email address that the suspicious email was sent from? If you do not recognize the email, and your actual card has not actually been charge the $49.99 amount, I would mark the email as spam and delete it.

IT's a scam. Do NOT furnish any info! Apple will never ask for SS#!