hello i was trying to do figure out what was i i suppose to do I purchased two iPhone online the seller states they didn't know the devices were locked or not.. I have a purchase receipt stating the device i just want to know what do i do now that i have two locked phones that i had purchased
iPhone 8 Plus
If you are talking about an activation lock where you don't know the Apple ID and password, then you need to return them for a refund as you will never be able to use them.
If you are talking about an activation lock where you don't know the Apple ID and password, then you need to return them for a refund as you will never be able to use them.
If they are Activation Locked, return them for refund. Only the owner who locked the phones can unlock them. Apple will NOT help you. We CANNOT help you. If they are Activation Locked, read this link --> The All Too Common SAD Reality of Buying … - Apple Community
If they are locked for some other reason, please write back.
If you are referring to Activation Lock there is nothing you can do except ask the seller if they know the person who set the lock. I doubt they do since they didn't know if the iPhones were locked or not. Since they told you this in advance you have no claim to make against the seller, you can ask politely if they will refund your money.
If you are referring to passcode lock do this: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
If you are saying the phones are locked to a carrier you will need to contact AppleCare, give them the model and serial numbers and tell them you just want to know which carrier(s) they are locked to. You will then need to contact the carrier and ask what their unlock policy is and if you qualify.
Purchased online iPhone
