cant get into my iphone it has locked me out
how can I reset my phone while its locked
iPhone 11 Pro Max, iOS 13
Question marked as
Top-ranking reply
Are you seeing an Activation Lock? Can you sign in with your Apple ID and password?
If this is a used device, you will need to contact the previous owner to have them log out of iCloud or go to iCloud.com/Find My Phone and erase the device, then remove it from their account. If you can’t do that, the device is useless.
Activation Lock - Turn off Find My iPhone
If necessary, if you are the original owner, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.
or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.
Apple Support by e-mail or chat
Or fill out and submit this form.