Activation Lock

What do you do when the activation lock is using your old email and password and you forgot it

Posted on Jan 10, 2020 3:53 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 10, 2020 4:11 AM

Start here:

https://support.apple.com/en-us/HT204306


If you have forgotten your AppleID username or password, try this - where you can recover your AppleID and/or associated password:

https://iforgot.apple.com/password/verify/appleid



3 replies

Jan 10, 2020 4:15 AM in response to Jacob—-

One other thing...


If you don’t have access to either the original email account - or have failed to configure a “recovery” email address, then it going to get difficult.


If all else fails, you could contact Apple Support for assistance - if you are lucky, they may be able to help work through any other available options. You’ll find a link to Contact Support using the link at top-right of this page.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Activation Lock

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.