Identify incoming call by SIM

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Level 1

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Identify incoming call by SIM

I have a newly set up iPhone 11 Pro with both the physical SIM and eSIM active with separate numbers. Is there any way of configuring the phone such that I can identify which SIM is receiving an incoming call? One is my personal number, and the other my business phone. Ideally, I would like to answer differently depending on which line is receiving the call.

My prior dual SIM Android phone allowed for distinct ringtones based on the SIM, and also showed which SIM was receiving the call on the incoming call screen. This seems like very basic functionality, but I can't find a way to accomplish this on the iPhone.

iPhone 11 Pro

Posted on Jan 10, 2020 1:58 PM

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Answer 1

ChrisJ4203

Level 10

231,044 points

Jan 13, 2020 6:36 AM in response to dbcollies

From what I understand about it, the screen should display primary if it is the line that you have designated as Primary. I cananot really give you more, but maybe someone that uses one can read this and respond. I know you can designate contacts to use specific numbers and that would help. Otherwise, you may wish to contact Apple Support with your question, or if you live close to an Apple Store, stop in and see if someone there has a better understanding of how it works.

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Answer 2

dbcollies Author

Level 1

14 points

Jan 15, 2020 6:53 AM in response to ChrisJ4203

Upon closer examination, I see that there is a TINY indicator on the incoming call screen with the first letter of the label of the line receiving the call. So the indicator is there -- it's just very difficult to see.

Hopefully Apple will enhance this in future versions. A distinct ringtone per line would be very helpful

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Answer 3

ChrisJ4203

Level 10

231,044 points

Jan 10, 2020 2:04 PM in response to dbcollies

I am not a dual SIM user, however see if the information in this support document helps, Using Dual SIM with an eSIM - Apple Support

It does address receiving calls from both accounts, so it may help.

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Answer 4

ChrisJ4203

Level 10

231,044 points

Jan 15, 2020 9:41 AM in response to dbcollies

You can provide feedback to Apple to let them know you would like to see this enhancement. While they do not answer individual feedback entries, they do read and evaluate them all. Go to Feedback - iPhone - Apple and let them know what you think.

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Answer 5

dbcollies Author

Level 1

14 points

Jan 13, 2020 5:44 AM in response to ChrisJ4203

Thanks for the link, Chris, but unfortunately that article doesn't reference this -- only how to make and receive calls on either SIM, not how to distinguish between them on incoming calls. At least, not as far as I could see in my reading of it.

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Identify incoming call by SIM

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