We ordered a gift card and sent it to my brother. When we purchased it we used an email address that he dose t use anymore. How can he redeem the Apple Money we sent him.

Used the wrong email address when we purchased I tunes Money for my niece. We sent it to my brother but he has a new email. The one we used to purchase is not in use anymore

Posted on Jan 10, 2020 3:11 PM

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Question marked as Top-ranking reply

Posted on Jan 13, 2020 4:58 PM

Hello Antjr14,


Thanks for the post. I understand you want to know about changing the email address used for an iTunes Store gift.


The steps below may help: Send a gift from the App Store, iTunes Store, Apple Books, and more


"Resend a gift

When you send someone a gift, they receive an email notification. In the email, they can tap or click Redeem to redeem the gift. The item will open and start to download to their device or computer. Then you'll get an email with a line item that says "App Store & iTunes Gift for [email address]."

If you send a gift and the recipient doesn't receive an email, resend the gift.

Resend a gift from your iPhone, iPad, or iPod touch

  1. Open the Settings app.
  2. Tap your name, then tap iTunes & App Store.
  3. Tap your Apple ID at the top of the screen, then tap View Apple ID. You might be asked to sign in with your Apple ID.
  4. Tap Gifts. If you don’t see Gifts, then you haven’t purchased any gifts with this Apple ID recently.
  5. Tap the gift that you want to resend.
  6. Tap Resend Gift. If you don't see Resend Gift, it has already been redeemed.
  7. Before you resend, make sure that the recipient's email is spelled correctly. If you need to edit or change the recipient's email address, tap their email address on the Gift detail screen.

Resend a gift from your computer

  1. Open the Music app or Apple Books. Or if you're on a PC, open iTunes.
  2. From the menu bar at the top of the screen, choose Account > View My Account. (In Apple Books, choose Store > View My Apple ID.) You might be asked to sign in with your Apple ID.
  3. On the Account Information page, scroll to the Purchase History section and click Manage Gifts. 
  4. If you don’t see Manage Gifts, you haven’t purchased any App Store & iTunes Gifts with this Apple ID recently.
  5. Click View next to the gift that you want to resend.
  6. Click Resend Gift. Before you resend, make sure that the recipient's email is spelled correctly. To edit the recipient's email address, change the address in the box under Recipient."


If you're not able to use those steps to edit the email address and resend the gift, use this link to get in touch with iTunes Support.


Take care.

1 reply
Question marked as Top-ranking reply

Jan 13, 2020 4:58 PM in response to Antjr14

Hello Antjr14,


Thanks for the post. I understand you want to know about changing the email address used for an iTunes Store gift.


The steps below may help: Send a gift from the App Store, iTunes Store, Apple Books, and more


"Resend a gift

When you send someone a gift, they receive an email notification. In the email, they can tap or click Redeem to redeem the gift. The item will open and start to download to their device or computer. Then you'll get an email with a line item that says "App Store & iTunes Gift for [email address]."

If you send a gift and the recipient doesn't receive an email, resend the gift.

Resend a gift from your iPhone, iPad, or iPod touch

  1. Open the Settings app.
  2. Tap your name, then tap iTunes & App Store.
  3. Tap your Apple ID at the top of the screen, then tap View Apple ID. You might be asked to sign in with your Apple ID.
  4. Tap Gifts. If you don’t see Gifts, then you haven’t purchased any gifts with this Apple ID recently.
  5. Tap the gift that you want to resend.
  6. Tap Resend Gift. If you don't see Resend Gift, it has already been redeemed.
  7. Before you resend, make sure that the recipient's email is spelled correctly. If you need to edit or change the recipient's email address, tap their email address on the Gift detail screen.

Resend a gift from your computer

  1. Open the Music app or Apple Books. Or if you're on a PC, open iTunes.
  2. From the menu bar at the top of the screen, choose Account > View My Account. (In Apple Books, choose Store > View My Apple ID.) You might be asked to sign in with your Apple ID.
  3. On the Account Information page, scroll to the Purchase History section and click Manage Gifts. 
  4. If you don’t see Manage Gifts, you haven’t purchased any App Store & iTunes Gifts with this Apple ID recently.
  5. Click View next to the gift that you want to resend.
  6. Click Resend Gift. Before you resend, make sure that the recipient's email is spelled correctly. To edit the recipient's email address, change the address in the box under Recipient."


If you're not able to use those steps to edit the email address and resend the gift, use this link to get in touch with iTunes Support.


Take care.

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We ordered a gift card and sent it to my brother. When we purchased it we used an email address that he dose t use anymore. How can he redeem the Apple Money we sent him.

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