My phone disabled and I tried the iCloud method but it didn’t work

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Acapulco_87 Author

Level 1

8 points

My phone disabled and I tried the iCloud method but it didn’t work

I disabled my iPhone 7 and I shed the iCloud method and it didn’t work so Now my iPhone is still disabled??

Posted on Jan 10, 2020 5:28 PM

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Answer 1

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Michael Black

Level 10

80,635 points

Jan 10, 2020 5:33 PM in response to Acapulco_87

There is no iCloud method to reset a disabled device. The one, and the only means of resetting a disabled device is to plug it into a computer running iTunes (or finder with MacOS 10.15) and use iTunes to erase it and then set it up again, resetting the passcode.

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Answer 2

Jan 11, 2020 12:49 PM in response to Acapulco_87

Yes - instructions are in this document -> If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

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Answer 3

Acapulco_87 Author

Level 1

8 points

Jan 11, 2020 11:52 AM in response to Michael Black

Well I really messed up then. I’ll try plugging it in my computer. Is there a good link that I can use with specific instructions on how to properly do this?

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Answer 4

Acapulco_87 Author

Level 1

8 points

Jan 13, 2020 3:51 PM in response to Michael Black

Thank you!

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My phone disabled and I tried the iCloud method but it didn’t work

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