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xocrz Author

Level 1

59 points

my iphone 11 screen just keeps flashing the apple logo

My iphone randomly shut off on me and now wont turn on.. Just keeps lighting up to the apple logo screen.. what do i do?

iPhone 11, iOS 13

Posted on Jan 10, 2020 7:44 PM

Top-ranking reply

chuck_3rd

Community Specialist

Posted on Jan 13, 2020 6:49 PM

Hello xocrz,

Welcome to Apple Support Communities. It sounds like your iPhone will not power on past the Apple logo. I'd be happy to share information that may help.

First, try the steps here: If your iPhone, iPad, or iPod touch won't turn on or is frozen.

If those steps don't help, please Contact Apple Support.

Take care.

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my iphone 11 screen just keeps flashing the apple logo

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