Iphone 11 pro max: Broken screen, Unusable touch functionality

I'm truly hoping someone has figured out a solve for this:


The scenario:

Iphone 11 pro max. Screen is damaged, rendering the "touch" functionality useless...it does not work at all.

Siri will not engage without entering a pass code. You cannot enter said pass code without touch.


I need a fix to this asap as the phone is not set to auto back up. I take too many videos for that, and no matter the space, the allowed space in the cloud would be full right away.

A back up has not been performed as of late. The last back up was a few weeks ago, and since then, valuable memories and data have been entered.


This is not ok and infuriating that apple does not have an emergency fix to this situation. At least with android, specifically the S-8 or later, you have a bio-metric feature at the back of the phone that allows you access if the phones touch feature / screen is damaged. I cannot lose this data on the phone, so if anyone can come up with a useful life hack to above mentioned scenario, please share.


Thanks.

iPhone 11 Pro Max

Posted on Jan 11, 2020 7:34 AM

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2 replies

Jan 11, 2020 7:36 AM in response to morgan3_3

Make an appointment at the Genius Bar. You need to get the display replaced. If the phone has already been disabled, there is no hope of saving your data. Sorry, but that's the way it is. Anything else would be a giant hole in the security of the device.


If backing up to iCloud isn't a realistic solution going forward, you can back it up to your computer using iTunes. It's too late to do anything about it now, however.

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Iphone 11 pro max: Broken screen, Unusable touch functionality

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