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TrueDepth camera (Face Id)

TrueDepth camera stop working , so I can’t using Face ID , reboot and reset did not help, there are no error alerts and the front camera is working, it is the depth sensor that stopped working. What I need to do ?

iPhone X, iOS 13

Posted on Jan 13, 2020 2:36 AM

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Question marked as Top-ranking reply

Posted on Jan 13, 2020 2:37 AM

Schedule an appointment at a Genius Bar or the nearest Apple Authorized Service Provider. There's no way you could fix it yourself, since reset did not help.

However, we can try to restore it using iTunes, if you haven't done it.

1 reply

TrueDepth camera (Face Id)

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