How can I make direct contact with Apple Customer Relations in Australia?

Hmmm.

I have not done so personally, but I have read several reliably sourced posts that the corresponding number on the US (main corporate) Contact Page can be used and ask the first responder to be connected with "Customer Relations"

https://www.apple.com/contact/

Apple

One Apple Park Way

Cupertino, CA 95014

(408) 996–1010

One reported (possibly privately, it has been a couple of years so my memory may be fuzzy) that they were finally connected with the VP of Customer Relations in Austin Texas personally

I do not know how you are approaching the call, but you MAY be offering too much information to whoever is answering the call... I would simply make the request to be connected without fanfare

"May I be connected with Customer Relations, please?"

and see how that goes

I had had the same idea - but abandoned it when I discovered actual ASC evidence of Uncle Timmy and his close crew actually responding

Perhaps Senior Vice President, Retail + People, Deirdre O’Brien

https://www.apple.com/leadership/deirdre-obrien/

"People" seems to mean "employees"

I can find no "official" organization chart that lists below SENIOR VP

I actually recall that it was our late friend seventy one relating the story of the VP of Customer Relations in Austin having robust communication with him and taking meaningful actions - I still don't recall the venue (7 1 and I corresponded via email relatively often)

babowa wrote:

here is the type of list I use to choose someone and I do want senior VP or better.

https://investor.apple.com/leadership-and-governance/default.aspx

Same list - less graphics

where I got the link to Dierdre's page

Apple Leadership - Apple

link BACK to above page is top left of Dierdre's page

There is every possibility that the "escalation" you describe is the problem - you don't WANT to escalate, you want to be CONNECTED TO Customer Relations, not a senior advisor in the phone team

I used to run a customer service team and had to TEACH my folks that the customer is ALWAYS right - send them to me. They were under the impression that their inability to resolve something would somehow be their fault and reflect poorly on a review. If they made you mad, THAT would reflect in the review!

I wish you luck with Uncle Timmy et al

Personally, if needed, I will check through the investors' site for the company I am dealing with, look at the senior staff and choose one or two senior VP's in charge of whatever the issue is and send a certified letter to that person. They will usually not reply directly, but will give my letter to someone with the instructions to "take care of it". That approach has worked 99.5% of the time. A certified letter seems to make more of an impression than an email or phone call.

If that is the case, I'd suggest you contact them at their corporate address in your country or region with a snail mail letter.

Phone number is top of right column

https://www.apple.com/au/contact/

That is what I suggested (linked to page) > https://www.apple.com/au/contact/

Apple

PO Box A2629

Sydney South NSW 1235

133-511

here is the type of list I use to choose someone and I do want senior VP or better.

https://investor.apple.com/leadership-and-governance/default.aspx

I have also seen credible reports that Uncle Timmy (and/or his staff) read and sometimes answer emails to that email address

Good news.

Keep us informed?