refund

Hello!

For some reason, I have a premium subscription, for a very high price for me. I didn't find any emails about subscription confirmation or informing about the trial period. At what point and how the premium was established I do not know. I only use the main function of the app, which is valid without a subscription. Please consider a refund.

I would be very grateful.

iPhone 7, iOS 13

Posted on Jan 14, 2020 1:40 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 14, 2020 1:45 PM

This is a user to user forum: you are not talking to Apple here and we don't have access to your account.


Firstly you should cancel the subscription: please see View, change, or cancel your subscriptions - Apple Support


Strictly speaking all purchases are final (after all, you can't very well return them): please see this page for information on requesting a refund: Request a refund for apps or content that you bought from Apple - Apple Support


However Apple have been known to be sympathetic in cases of actual error, so it's possible that they may allow you a refund as a one-off concession: but please be aware that they are under no obligation to do so: go to  https://reportaproblem.apple.com/?s=6

1 reply
Question marked as Top-ranking reply

Jan 14, 2020 1:45 PM in response to EkaterinaAla

This is a user to user forum: you are not talking to Apple here and we don't have access to your account.


Firstly you should cancel the subscription: please see View, change, or cancel your subscriptions - Apple Support


Strictly speaking all purchases are final (after all, you can't very well return them): please see this page for information on requesting a refund: Request a refund for apps or content that you bought from Apple - Apple Support


However Apple have been known to be sympathetic in cases of actual error, so it's possible that they may allow you a refund as a one-off concession: but please be aware that they are under no obligation to do so: go to  https://reportaproblem.apple.com/?s=6

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

refund

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.