Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes. What can i do?
My iPhone 7 is stuck on the Apple logo screen, after trying to hard restart it. what can i do?
iPhone 7, iOS 13
User profile for user:
chuck_3rd
User level:
Community Specialist
Hello, katerina266!
Thank you for using the Apple Support Communities! I understand your device is frozen on the Apple logo and a restart does not fix it. I'm always on my phone so I can understand the need to resolve this quickly. Im here to help.
In this case, Apple has a great resource you can check out to help find out what to do If your iPhone, iPad, or iPod touch won't turn on or is frozen.
If the issue persists after going through that resource you will want to reach out and Contact Apple Support.
I hope this helps and you have a great weekend.
Cheers!