Kudo's to the Apple store

Question

Level 1

20 points

Kudo's to the Apple store

My wife dropped her iphone 4 and shattered the screen this morning. We went to the Apple store in Greensboro, NC. The "Genius" Jason was very polite and helpful. They swapped it for a new one for $99. That's great customer service! I'm very satisfied with my experience.

Posted on Jul 17, 2010 6:21 PM

Reply

Answer 1

daddave2

Level 1

129 points

Jul 17, 2010 6:23 PM in response to Borss

I say it often, Apple has the best customer service aside from OnStar.

Reply

Answer 2

Borss Author

Level 1

20 points

Jul 17, 2010 6:28 PM in response to daddave2

I've worked retail many years and I was quite impressed. We are new to the iphone. My wife got the Apple store app and she made the appointment right from that, and then they text you to confirm and remind you. Between that and the greeter at the door with her ipad to check us in. Brilliant.

Reply

Answer 3

daddave2

Level 1

129 points

Jul 17, 2010 6:31 PM in response to Borss

Oh don't get me started on the iPad. Still in love and use it everyday for work and pleasure. It has virtually replaced my MacAir. LOVE IT.

Reply

Answer 4

BlingMe

Level 2

370 points

Jul 17, 2010 6:36 PM in response to Borss

I am on my 4th iPhone because I upgrade every time a new model comes out. Every time I have gone into the Apple store I have always had a pleasant experience. In my opinion, I think they have the best customer service and the employees really seem to like their job. I wish more places of business would be like that. 🙂

Reply

Answer 5

Jul 17, 2010 6:58 PM in response to Borss

Yes, they are great. I dropped my 3G and the inside display broke. The Genius replaced it for free.

Reply

Answer 6

Jul 17, 2010 7:09 PM in response to compwiz1202

My son dropped his 3G a few years back and they also replaced his.

Reply