Anybody out there know how to reset an old apple ID's password when the apple ID in question was an old email address that is 15 years old?
Resetting by answering security answers isn't working and they sent reset instructions to the old email address. GREAT.
Looks like I'm going to have to buy all my music bought with this apple ID TWICE. SOOO disappointed with Apple.
contact Apple ID Support.
Apple Support by e-mail or chat Work through the screens to get a chat option.
Or fill out and submit this form. The form is for iTunes, but it will get passed to the ID Support section.
From the article below.
Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.
contact Apple ID Support.
Apple Support by e-mail or chat Work through the screens to get a chat option.
Or fill out and submit this form. The form is for iTunes, but it will get passed to the ID Support section.
From the article below.
Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.
Resetting OLD Apple ID to access itunes
