iPhone keeps turning off, showing shutdown screen

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Level 1

9 points

iPhone keeps turning off, showing shutdown screen

My iPhone SE keeps randomly showing the power off screen. When I cancel, it shows the lock screen and my fingerprint isn’t recognized. When I do shut it down, the Apple logo flashes about every 5-15 seconds and won’t stop until I connect to a charger, so I can’t reboot my iPhone either. When I touch the power button, nothing happens, but I think it’s connected to the problem.

iPhone SE, iOS 13

Posted on Jan 16, 2020 7:07 AM

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Answer 1

SravanKrA

Level 10

432,864 points

Jan 16, 2020 7:08 AM in response to rktho

You still see a black screen after charging, force restarting, following the steps in this article.
You see a black screen, but you can hear alerts, sounds, and vibrations.
The screen remains black, but the device chirps when you unmute it and connect it to power.
Your screen is on, but it doesn't respond when you tap, slide, or try other gestures.
You can't force your device to restart because a button is broken or stuck.
Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

Contact Apple Support to set up service if you have any of the above issues:

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Answer 2

rktho Author

Level 1

9 points

Jan 16, 2020 7:15 AM in response to SravanKrA

The button is completely unresponsive, but it seems minutes after I press it, the problem occurs. The device also sometimes vibrates for no reason. My screen responds to touch just fine.. I can’t restart my device because my device refuses to stay shut down, but also refuses to start up until I connect to a charger. Until then it alternates between the logo and blackness.

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iPhone keeps turning off, showing shutdown screen

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