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Catalina Mail requires a rebuild in order to retrieve new emails

When using mail with an exchange server on a new Mac running Catalina 10.15.2 and mail version 13, emails are not retrieved unless I rebuild.


The Get Mail button does not work and neither does changing "Check for new messages" settings from automatic to every minute.


I have 3 other email accounts which all work correctly.


Suggestions?

Mac mini 2018 or later

Posted on Jan 16, 2020 9:34 AM

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Question marked as Best reply

Posted on Jan 16, 2020 9:41 AM

Delete the troubled account, then add it back in.


Add or remove email accounts in Mail on Mac - Apple Support


2 replies

Jan 16, 2020 1:17 PM in response to leroydouglas

As the problem occurs when moving messages from the reception box of the Exchange account to boxes "On my Mac", messages are staying in the reception box of the Exchange account.

How can I be sure to get those messages back when deleting the "troubled" account, then adding it back in?

Is it so difficult to make things work fine at the first release?

The people who worked with os7 remembered well what **** means.

The song remains the same.

Greetings from Belgium

PhB

Catalina Mail requires a rebuild in order to retrieve new emails

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