Block caller option not working

Question

Level 1

17 points

Block caller option not working

Hello,

Till about a month ago I could easily block unwanted spam calls by going to the Recents call list clicking the 'i' symbol scrolling down and clicking Block Caller. This method no longer seems to work. I am currently experiencing a spate of spam calls. There are several numbers which have been ringing regularly all of which are Blocked (I have checked my Blocked list in Settings > Phone). When the unwanted caller rings off, I check the 'i' section and often discover it's already blocked. To help control the situation in Settings > Phone, I have selected Silence Unknown Callers. This is not ideal as someone may be calling me I want to speak to. Using iPhone 8 Plus with OS 13.2.3.

Grateful for advice :)

iPhone 8 Plus, 13

Posted on Jan 16, 2020 10:19 AM

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Answer 1

ChrisJ4203

Level 10

236,285 points

Jan 16, 2020 10:50 AM in response to Lotty1

Caller ID spoofing is the culprit. The call is not actually coming from the number displayed, it is coming from a different number, that is why you cannot block it. Check with your carrier to see if they have something on their end to help with spam calls. Be careful, they may charge.

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Answer 2

Lotty1 Author

Level 1

17 points

Jan 16, 2020 2:48 PM in response to ChrisJ4203

Hi Chris,

Thanks, you confirmed my suspicions that the spammers were somehow tricking the system. I'm with Virgin Mobile so will contact them about this. Mind you, I am thinking of leaving Virgin, maybe joining another network may stop the problem?

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Answer 3

ChrisJ4203

Level 10

236,285 points

Jan 16, 2020 2:56 PM in response to Lotty1

In the US, the FCC has made some rule changes to how things like this are investigated. Changing carriers might make a difference if the other carrier provides blocking services, but not just on its face.

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