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Frozen screen on iPhone 6S

My screen is frozen so I can not enter my passcode. Does anybody have an idear of how to fix it

iPhone 7, iOS 13

Posted on Jan 16, 2020 12:27 PM

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Question marked as Top-ranking reply

Posted on Jan 16, 2020 1:26 PM

This is what Apple recommends in their support article. You already tried the forced restart, but it won’t hurt to try it a few times. If it continues to fail, try the other suggestions.

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

4 replies

Jan 16, 2020 12:39 PM in response to asger66

Try a forced restart. You say you have the 6s but the iPhone 7 is showing in your profile.


  • iPhone 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Side button until you see the Apple logo.
  • iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold both the Top (or Side) button and the Volume Down buttons until you see the Apple logo.
  • iPad with Home button, iPhone 6s or earlier, and iPod touch (6th generation) or earlier: Press and hold both the Home and the Top (or Side) buttons until you see the Apple logo.



Jan 16, 2020 11:28 PM in response to Demo

Thanks for your reply, but unfortunately it did not work. So I tried to go inn on my Apple ID from my computer to see if everything looked right, but just before I was going to enter the confirming code sent to the iPhone, I got a message saying my Apple ID was used to sign in on a location different from mine. I hope that you have a suggestions.

Frozen screen on iPhone 6S

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