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My phone restarted i always use fingerprint access .... i have forgotten my password and it wont allow fingerprint

Anybody that knows how to get out of this


iPhone 8 Plus

Posted on Jan 16, 2020 4:08 PM

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Posted on Jan 16, 2020 4:13 PM

You will have to connect your iPhone to your home computer and erase it using iTunes. It is very important to remember your passcode as it is required after iOS updates, if you reboot your iPhone or turn it off and back on. Write this very important code down somewhere for easy recall.


This link explains how to erase using your computer and iTunes --> If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

1 reply
Question marked as Best reply

Jan 16, 2020 4:13 PM in response to AdrianMetcalf

You will have to connect your iPhone to your home computer and erase it using iTunes. It is very important to remember your passcode as it is required after iOS updates, if you reboot your iPhone or turn it off and back on. Write this very important code down somewhere for easy recall.


This link explains how to erase using your computer and iTunes --> If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

My phone restarted i always use fingerprint access .... i have forgotten my password and it wont allow fingerprint

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