No longer receiving sound notifications from Mail App
This issue started right after I installed the IOS 13.3 update to my XS Max. I noticed that I would receive alerts from the mail app but the designated sound alert would not play when I'd get a new email. The only way I can tell that I have a new message is by constantly checking my lock screen to see if a new notification suddenly appeared. I am able to receive sound notifications from all of my other apps except for Mail which leads me to believe that this is a software issue. I went to the Genius Bar and they were not able to help except to suggest a factory reset. I did factory reset my phone, but it did not solve the issue. For some reason, the mail notifications refuse to play sound alerts.
I've already tried the following troubleshooting methods:
- Toggled the ringer button
- Disabled "Do Not Disturb"
- Enabled all notifications for the mail app (lock screen, notification center, banner, sounds, and badges
- Set a message tone under "sound and haptics" settings.
- Double checked each mail account to ensure all notifications are enabled
- Deleted the mail app and reinstalled
- Deleted all email accounts then re-registered.
- Reset all Settings then re-enabled them
- Factory Restored iPhone (not from a back-up)
The only thing I can think of is that there is a major issue with the iOS 13. Apple please develop iOS 13.4 asap to fix this.
iPhone XS Max, iOS 13
