Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: balkarn176
balkarn176 Author
User level: Level 1
4 points

iPad email

My iPad is on an old email that I have no access to. It keeps asking for the password which I don't have ?

iPad 2, iOS 9

Posted on Jan 17, 2020 3:37 AM

Reply
Question marked as Best reply
User profile for user: Eric Root
Eric Root
User level: Level 10
684,111 points

Posted on Jan 17, 2020 6:41 AM

If you are the original owner, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.


Genius Bar Reservation US


or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat         


Apple Support using Twitter


Or fill out and submit this form.

View in context

Similar questions

1 reply
Question marked as Best reply
User profile for user: Eric Root
Eric Root
User level: Level 10
684,111 points

Jan 17, 2020 6:41 AM in response to balkarn176

If you are the original owner, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.


Genius Bar Reservation US


or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat         


Apple Support using Twitter


Or fill out and submit this form.

Reply

iPad email

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.
Learn more Sign up