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Old email account

Every time I try to download/update on my iPad it will always ask for the old Apple ID user password on my iPad even tho I changed the Apple ID.


This iPad use to belong to my Grandma until she gave it to me so I decided to Merge the iPad to my iPhone but when I go onto the App Store I can't download or update anything since it keeps on asking for my Grandma Apple ID.

iPad, iOS 13

Posted on Jan 17, 2020 5:17 AM

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Posted on Jan 17, 2020 11:43 AM

Thats the problem, the ipad should've been erased prior to you taking over. What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support


Have you sign out of her account and sign in with yours?

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Old email account

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