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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I am writing on behalf of my sister as she has been locked out of her Apple ID account and she has no way of contacting Apple herself. She is beside me and we have all of her information to verify the account. We need help getting back in as there’s two numbers connected in Ireland and Georgia and it keeps logging her out as my cousin uses her old phone
iPhone 7
If this is in the iTunes/App Store, see the 3rd link.
Apple ID is locked or disabled
If you have changed your ID or password, have you followed the steps in this article?
What to do after you change your Apple ID or password - Apple Support
Apple ID disabled - Your account has been disabled in the App Store and iTunes
If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.
If this is in the iTunes/App Store, see the 3rd link.
Apple ID is locked or disabled
If you have changed your ID or password, have you followed the steps in this article?
What to do after you change your Apple ID or password - Apple Support
Apple ID disabled - Your account has been disabled in the App Store and iTunes
If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.
Locked out of Apple ID
