Troubleshooting the new Health app

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Level 1

8 points

Troubleshooting the new Health app

Hello all.

Now that I’ve updated my operating system to 13.3, my prescription/allergy/emergency contact info is now nearly impossible to find.

I’ve slowly gotten used to it - although it takes much more time which keeps a doctor waiting.

Does anyone have a work around, another app to suggest or a way to put it on the phone that’s easy to find?

My biggest concern is that for first responders who actually are aware that info can be accessed on a locked phone, this new iOS method is impossible for them to deal with unless they have the same phone, if at all. I ran into this issue a few months ago.

Sorry so long-winded. Thanks.

Posted on Jan 17, 2020 7:22 AM

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Answer 1

Top-ranking reply

mokiboki

Level 4

1,944 points

Jan 17, 2020 11:55 AM in response to lz425

When the phone is locked, go to the page with the passcode punchpad. Tap emergency at the bottom, and tap medical id. If it doesn't show up here, go into the medical id in health app and turn on the setting that allows you to view it when phone is locked.

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Answer 2

lz425 Author

Level 1

8 points

Jan 17, 2020 5:06 PM in response to mokiboki

Thank you very much for your reply. My issue is having to navigate through the steps, heart rate, etc., information to get to the medical ID choice. Also, the easily found medication and allergy list requires a connection with your health provider, which doesn’t always provide the current information.

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Answer 3

lz425 Author

Level 1

8 points

Jan 17, 2020 5:14 PM in response to lz425

mokiboki - after responding, I re-read your response and now see what you meant. You solved my issue. Many thanks.

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Answer 4

mokiboki

Level 4

1,944 points

Jan 17, 2020 8:54 PM in response to lz425

Great to hear! I’m glad i could help.

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