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can't log in my apple ID

Hello, my problem is that I cannot log in to my apple ID, coz it says that is not an apple ID, but if I want to create a new apple ID with the same address it says that's already an apple ID. I can't understand, can anyone help me?

iPhone 8, iOS 13

Posted on Jan 17, 2020 8:43 AM

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Question marked as Top-ranking reply

Posted on Jan 17, 2020 8:50 AM

 contact Apple ID Support.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option. 


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  

3 replies

can't log in my apple ID

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