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Youtube comments do not load in Safari 13.0.4 on High Sierra

As the subject line says, Safari 13.0.4 running under High Sierra on two different Macs (Air and iMac) cannot load comments on YouTube videos. All I get is the spinning wheel.


Firefox on the same computers can load comments. So I know the problem is in Safari, not the OS or the computer.


Is there any fix for this?


Please, no guesses. I prefer to hear from those who understand, have seen and have corrected the problem I describe.


Thanks.

iMac 21.5", macOS 10.13

Posted on Jan 17, 2020 1:03 PM

Reply
3 replies

Jan 20, 2020 12:49 PM in response to i_rina

Thank you! One of the suggestions here worked. Maybe I missed it or ignored in other discussions. Here's the fix:


. . . remove data related to that site to see if it fixes the issue. Use these steps to remove cookies, cache, and other data stored by Safari for a specific site:

    1. Choose Safari > Preferences.
    2. Click the Privacy icon.
    3. Click the Details button.
    4. Search for the name or domain of the website whose data you want to remove.
    5. In the results list, click the domain (like example.com) that has data you want to remove.
    6. Click Remove.
    7. When you're finished, click Done and close the preferences window.


While I was at it, I deleted all the listed sites because I didn't recognize any of them.


Since it worked on the desktop iMac, I assume it's going to work on the Air. If not, I'll be back.


Thank you again.


Ken

Jan 20, 2020 12:06 PM in response to KenTkPk

Hello KenTkPk,


Welcome to Apple Support Communities. It sounds like you're having trouble with YouTube comments loading while using Safari. While I haven't personally experienced this, I'd be happy to share information that may help.


Take a look at the information here, and give those steps a try: If Safari doesn't load a page or webpage items are missing.


Take care.

Youtube comments do not load in Safari 13.0.4 on High Sierra

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