Photos doesn't read H265 video

I'm on macOS High Sierra 10.13.6 and I thought it should read H265 videos.

Instead if I try to import such a video I get an "incompatible format" error.

H264 videos are fine instead.

MacBook Pro 15", macOS 10.13

Posted on Jan 18, 2020 1:32 AM

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11 replies

Jan 18, 2020 4:52 AM in response to Shony

Hmmm,


Using HEIF or HEVC media on Apple devices

Upgrade to iOS 11 or later or macOS High Sierra or later to view, edit, or duplicate HEIF or HEVC media captured with an iOS device.


iOS 11 and macOS High Sierra introduced support for these new, industry-standard media formats:


HEIF (High Efficiency Image File Format) for photos

HEVC (High Efficiency Video Coding), also known as H.265, for videos

HEIF and HEVC offer better compression than JPEG and H.264, so they use less storage space on your devices and iCloud Photos, while preserving the same visual quality.


To fully view, edit, or duplicate HEIF and HEVC media on your device, upgrade to the latest version of iOS 11 or later or macOS High Sierra or later.

https://support.apple.com/en-us/HT207022

Jan 19, 2020 10:27 AM in response to Shony

Interesting. If QTP won't play them, Photos won't. I suppose you could try downloading the High Sierra combo update which may replace whatever is causing the problem.

https://support.apple.com/kb/DL1970?viewlocale=en_US&locale=en_US

I do know there were security and supplemental updates for High Sierra. Have you installed those?


You could also try reinstalling High Sierra.

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Photos doesn't read H265 video

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