Apple ID email
I got an email from Apple ID with an attachment about a purchase made that I did not do but I’m not sure if it’s a scam. Who can I contact?
iPhone XS, iOS 13
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You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I got an email from Apple ID with an attachment about a purchase made that I did not do but I’m not sure if it’s a scam. Who can I contact?
iPhone XS, iOS 13
See here: Identify legitimate emails from the App Store or iTunes Store - Apple Support and Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support
iTunes receipts do not come as an attachment.
-AJ
See here: Identify legitimate emails from the App Store or iTunes Store - Apple Support and Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support
iTunes receipts do not come as an attachment.
-AJ
Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .
The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.
Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. Or control - click on the email and select Forward as attachment. Make sure you send it as an attachment to a new email. If you just forward it, it will probably be rejected. You won’t receive a response.
reportphishing@apple.com
Apple ID email