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i need help with icloud please

I bought a new iphone iphone 11 pro max i signed in with my icloud everythink was very good, after 2 days i want to do restore from my laptop,but i did mistakenly retrieved another backup .. because i work at a phone repair center and there are also backup copies for costomers,


Now there is icloud for someone i don t know him and i connot delete it , currently the account is requested to be confirmed with a password,


what can i do im very annoyed.. please if someone can help me

iPhone 11 Pro Max

Posted on Jan 18, 2020 1:44 PM

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Question marked as Apple recommended

You need to reset the phone to factory settings—>Restore your iPhone, iPad, or iPod to factory settings - Apple Support

Posted on Jan 18, 2020 1:48 PM

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i need help with icloud please

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